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Events & Tickets

Events & Tickets

Learn more about Orbi quickly & easily with these helpful articles!

Learn more about Orbi quickly & easily with these helpful articles!

My purchased tickets are not showing in my account

If you bought tickets but they're not appearing in your Orbi account, this article explains how to fix it.

My purchased tickets are not showing in my account

If you bought tickets but they're not appearing in your Orbi account, this article explains how to fix it.

Can I cancel my ticket and get a refund?

Wondering if you can get a refund on your Orbi ticket? Here's the answer.

Can I cancel my ticket and get a refund?

Wondering if you can get a refund on your Orbi ticket? Here's the answer.

How to add a cover image to an event

This guide shows you how to add or update the cover image for an event on Orbi.

How to add a cover image to an event

This guide shows you how to add or update the cover image for an event on Orbi.

Event image safe zones

This guide shows you how to design event images that look correct in both the home feed and the event detail view.

Event image safe zones

This guide shows you how to design event images that look correct in both the home feed and the event detail view.

How to enable questions for ticket buyers

This guide shows you how to collect additional information from attendees at the time of ticket purchase.

How to enable questions for ticket buyers

This guide shows you how to collect additional information from attendees at the time of ticket purchase.

How to view and export attendee question responses

This guide shows you how to access the answers your ticket buyers submitted at checkout.

How to view and export attendee question responses

This guide shows you how to access the answers your ticket buyers submitted at checkout.

How to send a message to event attendees

This guide shows you how to send a notification to everyone who bought a ticket or saved your event.

How to send a message to event attendees

This guide shows you how to send a notification to everyone who bought a ticket or saved your event.

How to scan tickets at your event

This guide shows you how to set up and use ticket scanning at your event.

How to scan tickets at your event

This guide shows you how to set up and use ticket scanning at your event.

Scan tickets using a scanning link

This guide shows you how to scan event tickets using a scanning link — no admin access required. Ideal for volunteers and door staff.

Scan tickets using a scanning link

This guide shows you how to scan event tickets using a scanning link — no admin access required. Ideal for volunteers and door staff.

Can people outside my school buy tickets to an event?

Wondering whether people from other universities can buy tickets to your event? Here's the answer.

Can people outside my school buy tickets to an event?

Wondering whether people from other universities can buy tickets to your event? Here's the answer.

How to remove a co-host from an event

This guide shows you how to remove a co-host from one of your events.

How to remove a co-host from an event

This guide shows you how to remove a co-host from one of your events.

Can we archive or remove old events?

Wondering how to tidy up completed events from your organisation's page? Here's the answer.

Can we archive or remove old events?

Wondering how to tidy up completed events from your organisation's page? Here's the answer.

My receipt was sent to the wrong email address

If your purchase receipt was sent to the wrong address — for example, an Apple Relay ID or a mistyped address this article explains how to fix it.

My receipt was sent to the wrong email address

If your purchase receipt was sent to the wrong address — for example, an Apple Relay ID or a mistyped address this article explains how to fix it.