How to scan tickets at your event
This guide shows you how to set up and use ticket scanning at your event.
Scanning options
Method | Description |
|---|---|
In-app scanner | Use the QR scanner in the Orbi app on a smartphone |
Computer | Scan QR codes via webcam |
External QR reader | Use a physical handheld scanner |
Scanning with the in-app scanner
Open the event page in the Orbi app
Tap the QR code icon
Select your preferred scanning device
What the scanner shows
Green screen — Ticket is valid and unused. Displays attendee name, email, and event name.
Already scanned — Ticket has been used. The scanner displays a clear alert.
Letting volunteers scan on your behalf
Generate a scanning link to allow anyone with the Orbi app to scan without admin access:
From the scanner screen, tap the option to share the scan link
Copy the link and send it to your volunteers
When they open the link on their smartphone, they go directly to the scanner
See Scan tickets using a scanning link for the full volunteer guide.
Troubleshooting: scanner not working
If the scanner stops working during your event:
Make sure all scanning devices have the latest version of the Orbi app
Check that devices have an active internet connection
Verify that the event date and time are correctly set in your dashboard
Try closing and reopening the app
Urgent? If this happens during a live event, email support@orbi.io immediately — technical issues during events are prioritised.
Still having issues?
If something is unclear or you’re still experiencing issues, reach out to our support team and we’ll help you move forward.