Scan tickets using a scanning link
This guide shows you how to scan event tickets using a scanning link — no admin access required. Ideal for volunteers and door staff.
Prerequisites
The event organiser must share a scanning link with you
The Orbi app installed on your smartphone (install it before opening the link)
Steps
Receive the scanning link from the event organiser
Open the link on your mobile device — this launches scanning mode in the Orbi app
Point the camera at the attendee's ticket QR code
Valid ticket: Screen turns green and shows attendee name, email, and event name. Already used ticket: The scanner displays a clear alert.
Tip: Install the Orbi app before opening the scanning link to avoid delays at the door.
Still having issues?
Contact the event organiser or email support@orbi.io.
Still having issues?
If something is unclear or you’re still experiencing issues, reach out to our support team and we’ll help you move forward.