Troubleshooting: Organisation verification failed
If your organisation verification is being rejected during Orbi Pay setup, this article explains how to fix it.
Cause
The most common reason for rejection is that the submitted document doesn't meet the requirements.
Solution
Your verification document must:
Be dated within the last 6 months
Include the business legal name
Include the business registered address
Include the organisational number
Recommended document: An Account Activity Statement ("Engagemangsbesked" in Swedish) meets all requirements and can be ordered from your internet bank. If the bank asks you to choose a start date, select the previous month.
Still having issues?
Email contact@orbiapp.io with a description of the error and we'll investigate.
Still having issues?
If something is unclear or you’re still experiencing issues, reach out to our support team and we’ll help you move forward.